At YooVo, we are committed to protecting your privacy. This Privacy Notice explains how we collect, use, and safeguard your personal information when you use our website (www.yoovo.info) and our relocation consulting services.

1. Who We Are

YooVo is a relocation consultancy based in the United Arab Emirates. We help individuals and families move to the UAE with confidence through expert advice and tailored support.

If you have any questions about this notice or your personal data, you can contact us at: hello@yoovo.info.

2. What Data We Collect

Depending on the service you use, we may collect the following personal information:

• Name

• Email address

• Phone number

• Address

• Nationality

• Employment information

For our Concierge service, we may collect additional personal data depending on the scope of support provided. You will be informed at the time of collection.

3. How We Collect Your Data

We collect personal data through:

• Online contact and enquiry forms

• Service booking and consultation forms

• Direct communication with YooVo advisors (e.g., via email or call)

4. How We Use Your Data

We use your personal data to:

• Provide and manage our services

• Deliver tailored relocation advice and support

• Communicate with you about your enquiry or ongoing service

• Send relevant updates or marketing (only with your consent)

• Comply with legal and regulatory obligations, where applicable

5. Sharing Your Information

We do not share your data with third parties unless:

• You explicitly request or authorise us to do so (e.g., referring you to a vendor or partner)

• It is necessary for the performance of a contract with you

• We are legally obligated to do so

• It is required to protect your vital interests

When you ask us to facilitate introductions or vendor engagements, we will only share the necessary information with those third parties — all of whom are expected to comply with relevant privacy laws.

We never sell or share your data for advertising or marketing purposes.

6. Data Storage and Security

Your personal data is securely stored using encrypted systems and protected by access controls. Only authorized YooVo team members have access to your information. We apply reasonable security measures to guard against loss, misuse, or unauthorized access.

7.How Long Do We Keep Your Data

We retain your personal data for up to 2 years after your last interaction with us, unless:

• A longer retention period is required by law

• You continue to use our services or request follow-up support

• We are engaged in an ongoing relationship (e.g., legal or visa support timelines)

8. Your Data Rights

Under applicable data protection laws (including GDPR and the UAE Personal Data Protection Law), you have the right to:

• Access a copy of your personal data

• Correct or update inaccurate information

• Request deletion of your personal data

• Withdraw your consent (where processing is based on consent)

• Object to or restrict certain types of data processing

To exercise any of these rights, please contact us at hello@yoovo.info.

9. Cookies and Tracking

We do not currently use cookies or other tracking tools on our website. Should this change, we will update this policy and obtain your consent as required.

10. Changes to This Notice

We may update this Privacy Notice from time to time to reflect legal, operational, or service changes. Any updates will be posted on this page, with the updated effective date shown above.

Effective Date: April 2025